Refund Policy

Setfolios does not provide discretionary refunds simply because a user changes their mind after a paid service or credit has been delivered or used. This rule does not exclude or restrict any withdrawal right, refund, price reduction, or other remedy that cannot lawfully be waived.

Consumers in the European Union, European Economic Area, and United Kingdom generally have 14 days from an online service contract to withdraw, subject to statutory conditions and exceptions. Before checkout, Setfolios asks the consumer to request immediate performance. If the consumer withdraws after performance begins but before it is complete, Setfolios may retain a proportionate amount where the law permits. The right may end after full performance only where the consumer gave the required express request and acknowledgement.

A project-post payment is not voluntarily refundable after the project has been published. An extra application credit is not voluntarily refundable after it has been used. An unused purchase remains subject to any statutory withdrawal or cancellation right that still applies. If payment is confirmed but Setfolios does not deliver the purchased post or credit, Setfolios will restore the purchase, correct the service, or provide the remedy required by law.

Momentum, Pro Poster, and Studio renew until cancelled. The price and billing interval are shown before purchase. Cancellation through the billing portal stops future renewals and access continues through the paid billing period. Setfolios does not ordinarily provide a partial refund for an unused part of that period or a renewal cancelled after it was charged, except where applicable law requires one. Statutory rights relating to the initial online purchase remain unaffected.

Consumers in the United States and Mexico retain any non-waivable cancellation, automatic-renewal, billing-disclosure, charge-dispute, and digital-service remedies that apply where they live. If local law provides a remedy that is more favourable than this voluntary policy, the local requirement controls.

Nothing in this policy limits rights relating to duplicate or unauthorised charges, a service that was not supplied, or a digital service that does not conform to the contract. Setfolios may first correct the problem, restore the entitlement, or provide another remedy permitted by law.

Contact support@setfolios.com with the account email, payment date, product, reason for the request, and whether the purchase has been used. Setfolios will acknowledge and assess the request using the law applicable to the customer. Approved refunds are returned to the original payment method within the time required by applicable law. This contact route does not limit a consumer's right to contact a payment provider or public authority.